Shipping Policy
At Elowen Gem Co, we are committed to delivering your order as quickly and safely as possible. Please find our shipping details below:
🌍 Shipping Locations
We ship worldwide from our two main fulfillment centers, allowing us to optimize delivery and minimize the likelihood of additional customs charges.
Our fulfillment centers are located in:
🇬🇧 United Kingdom
🇨🇿 Czech Republic
Your order will be shipped from the closest warehouse based on product availability and your shipping address — no matter where in the world you are.
✈️ Estimated Delivery Times
We offer DHL Express which takes only 3-9 business days worldwide!
You also get standard Free Shipping on all orders (no minimum order amount required).
US delivery timeframe: 3-9 business days
UK delivery timeframe: 3-9 business days
Europe delivery timeframe: 3-9 business days
All other destinations timeframe: 5-14 business days
Your order is prepared within 24 hours, and once shipped, you’ll receive a tracking link via email.
👉 Don’t forget to add your email to get tracking updates.
🧾 Missing or Delayed Orders
If your package hasn’t arrived within 15 business days of shipment, please contact us with your order number and we’ll investigate immediately.
✨ Need Help?
Our customer service team is here to assist you.
Email: support@elowengemco.com