Privacy Policy
Last Updated: September 2026
This Privacy Policy describes how Guangzhou Mingjiang Trading Co., Ltd., operating the ELOWEN brand through https://elowengemco.com/ ("we", "us", or "our"), collects, uses, discloses, and protects personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
1. Data Controller
The ELOWEN brand and https://elowengemco.com/ are operated by Guangzhou Mingjiang Trading Co., Ltd.
For the purposes of applicable data protection laws, Guangzhou Mingjiang Trading Co., Ltd. is responsible for the processing of personal information collected through this website.
Legal Business Name:
Guangzhou Mingjiang Trading Co., Ltd.
Brand:
ELOWEN
Website:
https://elowengemco.com/
Contact Email:
support@elowengemco.com
2. Information We Collect
Depending on how you interact with our website, we may collect information such as:
• Name
• Email address
• Telephone number, where provided
• Billing and shipping address
• Order and transaction information
• Information about products you view or purchase
• Customer support communications
• Device and browser information
• IP address
• Cookie and website usage information
Payment information may be processed by the payment providers made available through our website. We do not necessarily receive or store complete payment card details.
3. How We Use Personal Information
We may use personal information to:
• Process and fulfill orders
• Provide shipping and order updates
• Process returns and refunds
• Provide customer support
• Maintain and improve our website and services
• Prevent fraud and protect the security of our services
• Comply with applicable legal obligations
• Send marketing communications where permitted by law or with your consent where required
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our services, and support analytics and advertising functions.
Where required by applicable law, customers may be provided with choices regarding non-essential cookies.
5. How We Share Information
We may share personal information with service providers that help us operate our business, including payment processors, ecommerce platform providers, shipping and fulfillment providers, analytics providers, customer service providers, and other technology service providers.
We may also disclose information where required by law or where necessary to protect our legal rights.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
7. Your Rights
Depending on where you live, applicable law may provide you with rights regarding your personal information, including rights to request access, correction, deletion, or other permitted controls over your information.
To submit a privacy-related request, please contact:
support@elowengemco.com
We may need to verify your identity before completing certain requests.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. International Processing
Because we operate an international online business and use service providers in different locations, personal information may be processed in countries or regions outside the customer's place of residence, subject to applicable legal requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices, or legal requirements.
The latest version will be published on this page.
11. Contact Information
For questions about this Privacy Policy or our handling of personal information, please contact:
Guangzhou Mingjiang Trading Co., Ltd.
Brand: ELOWEN
Website: https://elowengemco.com/
Email: support@elowengemco.com