Shipping Policy

ELOWEN is an online retail brand operated by Guangzhou Mingjiang Trading Co., Ltd.

We are committed to providing customers with clear and reliable shipping information.

Order Processing

Orders are generally prepared for shipment within 24 hours after the order has been successfully placed and payment has been confirmed.

During periods of high order volume, holidays, or other exceptional circumstances, processing may take longer.

Shipping Destinations

We offer international shipping to supported destinations.

Available shipping methods and estimated delivery times are displayed during checkout based on the customer's delivery address.

Shipping Costs

Standard shipping is free on eligible orders unless otherwise stated during checkout.

Delivery Estimates

Estimated delivery times may vary depending on the destination, shipping method, customs processing, local carrier conditions, and other factors outside our direct control.

The delivery estimate displayed during checkout should be considered the most current estimate for your order.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing the relevant tracking information.

Please ensure that the email address entered during checkout is accurate.

Delays

Delivery delays may occasionally occur due to customs processing, weather conditions, carrier delays, holidays, or other circumstances outside our control.

If your order has not arrived within the expected delivery period, please contact our customer support team.

Customer Support

Email:
support@elowengemco.com

Website:
https://elowengemco.com/

ELOWEN is operated by Guangzhou Mingjiang Trading Co., Ltd.