Return & Refund Policy
ELOWEN is operated by Guangzhou Mingjiang Trading Co., Ltd.
We want our customers to have a clear and straightforward experience when requesting a return or refund.
Returns
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must be in its original condition, unused, and returned with its original packaging where applicable.
To request a return, please contact:
support@elowengemco.com
Please contact us before returning an item so that our customer support team can provide the appropriate return instructions.
Return Shipping
Unless the item received is defective, damaged, incorrect, or otherwise required by applicable law, customers may be responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include your order information and, where appropriate, photos showing the issue so that our team can review your request.
Refunds
Once a returned item has been received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has already been shipped.
Contact Us
Email:
support@elowengemco.com
Website:
https://elowengemco.com/
Brand:
ELOWEN
Operated by:
Guangzhou Mingjiang Trading Co., Ltd.